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True C400 Commercial Treadmill

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The True C400 Commercial Treadmill gives your commercial facility the reassurance of both reliable performance and a high-quality experience. With patented features like HRC Heart Rate Control® and TRUE’S low-impact Soft System®, the C400 is the ideal choice for rehabilitation use at health and medical facilities.

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Product Highlights

The True C400 Commercial Treadmill gives your commercial facility the reassurance of both reliable performance and a high-quality experience. With patented features like HRC Heart Rate Control® and TRUE’S low-impact Soft System®, the C400 is the ideal choice for rehabilitation use at health and medical facilities.

Product Details for the True C400 Commercial Treadmill



True C400 Commercial Treadmill

True C400 Commercial Treadmill

The True C400 Commercial Treadmill gives your commercial facility the reassurance of both reliable performance and a high-quality experience. With patented features like HRC Heart Rate Control® and TRUE’S low-impact Soft System®, the C400 is the ideal choice for rehabilitation use at health and medical facilities with a low speed of only .2 mph. A variety of console options provide the technology, features, and asset management needed for your facility, including:

  • Minimum Speed: 0.2 MPH (0.3 KPH)
  • Optional medical handrails
  • Patented HRC Cruise Control® and Soft System® deck
  • Multiple console options

TRUE Fitness has over 30 years of history making the world’s best treadmills, and the True C400 Commercial Treadmill is no exception! Put your facility in a class all its own and give your customers what they want – quality fitness equipment to keep them healthy in their busy lifestyle. With TRUE you get premium cardio equipment with world-class support and service.

DESIGNED FOR DURABILITY

Built on a welded steel frame that carries a lifetime warranty; the Endura-Drive™ motor and all other quality components are covered for five years, and labor costs carry a full one year warranty from the date of purchase; warranty also includes deck and belt.

CUSHIONED IMPACT – ORTHOPEDIC SHOCK ABSORBING DECK

TRUE’s patented Soft System™ offers the most bio-mechanically correct running surface available. Neoprene shock absorbers work to absorb the shock of your impact, helping to properly distribute your weight, preventing injury and allowing your stride to correct itself every time your foot strikes.

BUILT TO LAST

Mid-bar control switches put the power literally at your users fingertips. The C400 is built on a welded steel frame and carries a lifetime warranty. The C400 treadmill is systematically tested for thousands of hours on TRUE’s “Treadbuster” and backed accordingly with a comprehensive warranty.

Key Features and Benefits:

  • Multiple console options
  • Wireless Heart Rate Monitoring with Polar® Heart Rate Monitors
  • TRUE’s Patented Soft System™ offering the most orthopedically correct running surface available
  • Quick access to Speed, Incline, Start and Stop on Quick Access Point
  • 60”x 22” running surface
  • 4HP Max Drive AC Motor

Optional on the Envision16 Console: COMPASS®

A REVOLUTIONARY APPROACH TO MEMBER ACTIVATION + ASSET MANAGEMENT
COMPASS® helps you get the very best from your TRUE equipment. Our upgraded software benefits you, your trainers and your users. It’s now easier than ever for everyone to reach their goals with COMPASS’s premium networked fitness solutions, experience, and engagement.

Facility Solutions
Facility owners and operators have the power to visualize all connected equipment in real time, evaluating utilization patterns, programming, messaging and all error or preventative maintenance codes by unit and facility with state-of-the-art Asset Management.

  • Asset Management data stored
  • Integrated dashboard map
  • Manage multiple facility locations
  • Customized reports
  • Custom information search options
  • Issue notification center alerts
  • Customize equipment names/locations
  • Monitor product performance & health
  • Maintenance task alerts
  • Service messaging to staff & employees
  • Customer equipment preferences and usage pattern reports
  • Ability to push out promotions, messages, contests & more from one login

Member Solutions
The COMPASS® console, dashboard, and online site work together to deliver a complete and connected fitness experience for your members by providing them with both the tools and data to help them reach their fitness goals.

  • Workout data stored in the cloud
  • Unique data dashboard
  • Complete user workout history
  • Interactive calendar to review individual workouts
  • Set Goals page
  • Achievements, badges and personal best notifications
  • Heart rate tracking
  • Sync workout data to 3rd party applications

Trainer Engagement
Helps trainers engage with members, providing tools and technology to aid in helping members reach their fitness goals and retain membership.

  • Upload custom workouts
  • Create contests & challenges
  • Leaderboard & class integration
  • External device control
Physical Specifications
  • Running Surface: 60" L x 22" W / 152.4 cm x 55.8 cm
  • Machine Weight: 349 lbs / 158.3 kg
  • Shipping Weight: 424 lbs / 192.3 kg
  • Maximum User Weight: 400 lbs / 181.4 kg
  • Step-Up Height: 6.5" / 16.5 cm
  • Portability: 2 Front Transport Wheels
  • Footprint: 79" L x 31.5" W x 62" H / 200.6 cm x 80.01 cm x 157.4 cm
Technical Specifications
  • Power Source: 110V/15A, 220V Option Available
  • Cord Length: 10'/3.0M
  • Drive Motor: TRUE 4HP Max Drive AC Motor
  • Incline Motor: 1,200 lbs. of thrust
  • Speed Sensor: Optical
  • Deck: 1" (0.8 cm) Medium Density Fiberboard
  • Belt: Siegling Multi-Ply with PVC Coating
  • Rollers: 3" (8 cm) with Sealed Bearings
  • Impact System: True Soft System®
  • Frame Construction: Robotically Welded Heavy-Gauge Steel
  • Lubrication: Silax
  • Speed Range: 0.2 to 12.0 MPH/ 0.3 to 19 KPH
  • Incline/Decline Range: 0% to 15%
  • Quick Access Control: Speed, Incline, Start and Stop on Quick Access Point
  • Handrail Design: Extended Handrails with Molded Rubber, Moisture Resistant Grips
  • Contact Heart Rate Monitoring: Yes
  • Wireless Heart Rate Monitoring: Polar® Compatible
  • Safety Clip: Removable
  • Extended Handrails: Standard
  • Large Straddle Covers: Standard
  • User Detection: User Present Detection™
  • Water Bottle Holder: 2
  • Accessory Tray: Yes
  • Over Molded Reading Rack/Tablet Holder: Yes
  • Medical Handrails: Optional

Console Options

Envision + Compass Console Envision Console Showrunner Console Envision 9 Console Emerge Console Ignite Console
Envision + Compass Envision Showrunner Envision9 Emerge Ignite
ENTERTAINMENT & CONNECTIVITY
Display Type
Envision + Compass
16" Capacitive Touchscreen
Envision
16" Capacitive Touchscreen
Showrunner
16" Capacitive Touchscreen
Envision9
9" Capacitive Touchscreen
Emerge
Orange LEDScreen
Ignite
Orange LEDScreen
Audio Connectivity via Bluetooth®
Envision + Compass
Volume, Playlist, Streaming
Envision
Volume, Playlist, Streaming
Showrunner
App, headphones, HR Strap, audio-in
Envision9
Volume, Playlist, Streaming
Emerge
Ignite
3.5 mm Headphone Jack
Envision + Compass
Envision
Showrunner
TV, Bluetooth audio out, mirroring
Envision9
Emerge
Ignite
Bluetooth® Headphones
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Heart Rate Chest Strap (5 khz and Bluetooth)
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
HDTV / Analog / Digital / C.A.B.
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Closed Captioning
Envision + Compass
Envision
Showrunner
Optional
Envision9
Emerge
Ignite
Cooling Fan
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Over Molded Reading Rack / Tablet Holder
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Customizable Screen Saver
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Asset Management through the Compass Portal
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
App Connectivity through North Pole Engineering’s GEM platform
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
EcoFit Compatible
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Network Capability
(CAT5, CAT5e, CAT6, WiFi)
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
IPTV Compatible
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Internet / Web Browsing - Configurable Home Page
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Wahoo Fitness Activity Tracking
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Editable Live Video / Image on Home Screen
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Ability to add Facility Images
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
GymTrakr App connectivity
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Zwift® Compatible
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Networked Capability (CAT5, CAT5e, CAT6, WiFi)
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Online Cloud (Compass® Asset Management - Sync to Apps)
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
C-SAFE Ready
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Apple Tap-to-Pair
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Mirroring via HDMI port
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Mirroring with cables included (Upgraded Option) optional
Envision + Compass
Optional
Envision
Showrunner
Optional
Envision9
Emerge
Ignite
User Profile through console or Compass Portal
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Self-Generating Power Factor Correction
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
PROGRAMMING
Total Workouts
Envision + Compass
34
Envision
34
Showrunner
3
Envision9
28
Emerge
10
Ignite
1
Saved Workouts
Envision + Compass
5
Envision
5
Showrunner
Envision9
4
Emerge
Ignite
Heart Rate Control Programs
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
HRC Cruise Control
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Outside Interactive Videos
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Fitness Tests
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
SERVICE
Software Update via USB
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Software Update via Network
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Self Diagnostics
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Locked Back End (Maintenance Mode)
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
POWER CONSERVATION
Sleep Mode
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Remote Updates
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Mobile Device Charger
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
LANGUAGES
English
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
German
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Arabic
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Spanish
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Chinese
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
French
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Russian
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Dutch
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Portuguese
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Italian
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Japanese
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
Korean
Envision + Compass
Envision
Showrunner
Envision9
Emerge
Ignite
PRODUCT AVAILABILITY
Envision + Compass
All commercial models (except CS200 line) and residential Excel 900 Treadmill
Envision
All commercial models (except CS200 line) and residential Excel 900 Treadmill
Showrunner
All commercial models (except CS200 line)
Envision9
All commercial models (except CS200 line)
Emerge
All CS models other than CS200 Line
Ignite
Alpine Runner, TC900, TC650, TC400
WARRANTY
Envision + Compass
3 Years
Envision
3 Years
Showrunner
3 Years
Envision9
3 Years
Emerge
3 Years
Ignite
3 Years

Warranties outside the U.S. and Canada may vary.

Additional information

Select

Ignite, High Intensity Training Console, Emerge 2-Window Console, Envision9, 9" Touch Screen Console, Showrunner, 16" Touch Screen Console, Envision, 16" Touch Screen Console, Envision+Compass®, 16" Touch Screen Console

  • Warranty Type: Commercial (non-dues paying facilities with less than 8 hours of usage per day)
  • Frame: Lifetime
  • Motor: 5 Years
  • Parts: 5 Years
  • Labor: 2 Years
  • Console: Refer to console specifications
  • Headphone Jack, iPod Connector, USB Port: 90 Days (Parts, No Labor)

Brochures & Documents

Click the buttons below to download product brochures and owner manuals.
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Envision16 Console
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Envision9 Console
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Emerge Console
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Ignite Console
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