DELIVERY & SERVICE
At Fitness 4 Home Superstore, we know that your experience doesn’t end after your purchase. In fact, professional delivery, installation, and long-term service support are just as important as the equipment you choose.
That’s why we partnered with one of the most trusted names in the industry — Ace Fitness, our official delivery & service partner. Since 2004, Ace Fitness has specialized in handling fitness equipment the right way, with a focus on care, safety, precision, and customer satisfaction.
Ace Fitness provides:
- White-glove delivery
- Assembly & installation
- Equipment relocation / moving
- Repairs and service support
- Factory-trained & certified technicians
- Preventative maintenance programs
Whether you’re setting up a small home gym or equipping a full commercial fitness facility, Ace’s experienced team ensures your equipment is delivered, assembled, and serviced correctly — keeping downtime to an absolute minimum.
To schedule delivery, moving, or service, call Ace Fitness at (602) 919-4915, or submit the service request form below.
Need to schedule a delivery? Click here to use our Delivery Form
Need to schedule service? Click here to use our Service Form
ACE Fitness Technicians are factory trained and certified. Ace will evaluate, diagnose, and complete repairs promptly and efficiently.
If your equipment is under warranty, Ace Fitness will file all of the warranty claim forms and necessary paperwork on your behalf.
ACE Fitness stocks many common parts so we can expedite the repair of your fitness equipment, and get you back to your exercise routine.
ACE Fitness also offers Preventative Maintenance Agreements for commercial environments.
Manufacturers suggest performing maintenance regularly to keep your equipment in good working order, and ensure your product’s safety.
Preventative maintenance extends the life of your equipment, and keeps the performance and reliability to a maximum. In our dry, dusty environment, preventative maintenance is crucial to avoiding extensive repairs in the future. The services performed during a Preventative Maintenance appointment include, but are not limited to the following:
- Visual inspection of all mechanical components and electrical connections
- Vacuuming dust and debris from motor compartment
- Lubrication of belts, bearings, and pivotal connections
- Proper tensioning of belts and cables
- Perform calibration measures to restore factory settings
- Physically inspect equipment for use and function
ACE Fitness Residential Service Rates
ACE Technicians will complete repairs and maintenance in your home at the following rates:
- The initial service visit (diagnostic, maintenance, or repair) will be billed at a flat labor rate of $175.
- Any return or follow up visits within 60 days and pertaining to repairs needed or recommended on our initial service visit will be billed at a flat labor rate of $125.
- Extended travel fees apply to areas outside the Phoenix metro area
ACE Fitness Commercial Service Rates
Because ACE Fitness carries elevated insurance coverages to protect your facilities and our employees while at your facility, we do bill our commercial customers an hourly rate. ACE Technicians will complete repairs and maintenance Commercial Facility at the following rates:
- On-site labor will be billed at $150.00 per hour
- A travel fee of $25.00 will be assessed for each round-trip visit within our service area
- Extended travel fees apply to areas outside the Phoenix metro area
Preventative Maintenance Agreements
ACE Fitness provides PMA’s to a multitude of customers state-wide.
Our clients include Police and Fire stations, hospitals, apartment complexes and HOA’s, office buildings, professional sports teams, personal trainers, and many more.
Typically we will visit your facility quarterly and perform a full maintenance checklist. We will provide you with all the documentation you need to be fully informed of the current condition of your fitness equipment and any repairs needed.
Our PMA’s are billed at an annual rate so it’s easy to calculate your budget expenses. If you believe your fitness facility deserves the superior service that ACE Fitness provides, please contact us.
We will be happy to answer any questions you may have and provide you with a quote.
Service Contract Highlights
Ace Fitness also offers Preventative Maintenance Agreements for commercial environments.
Manufacturers suggest performing maintenance regularly to keep your equipment in good working order and ensure your product’s safety.
Preventative maintenance extends the life of your equipment and keeps the performance and reliability to a maximum. In our dry, dusty environment preventative maintenance is crucial to avoiding extensive repairs in the future. The services performed during a Preventative Maintenance appointment include, but are not limited to the following:
- Visual inspection of all mechanical components and electrical connections
- Vacuuming dust and debris from motor compartment
- Lubrication of belts, bearings, and pivotal connections
- Proper tensioning of belts and cables
- Perform calibration measures to restore factory settings
- Physically inspect equipment for use and function
To learn more about our maintenance contracts, please contact us at service@acefitnessaz.com
FAQ
Get the answer to many of your frequently asked questions.
A: Yes, due to size and weight of the products we service, usually on-site service recommended and preferred.
A: Due to the expenses involved in performing on-site service, we must charge a separate fee for on-site service for non-warranty and some warranty work outside of our normal service area.
A: You may bring your product to one of our specified service depots provided you have made an appointment prior to bring in the product.
A: Yes, you will eliminate travel fees by bringing your product to a service depot, however, most customers find that the on-site service and associated fees are more reasonable than the expense and effort involved to bring your equipment to one of our depots.
A: We schedule techs between 9am – 4:30pm Monday thru Friday
A: No. If you prefer, we will narrow the service time to a morning (9am – 1pm) or afternoon (after 12pm) window for your convenience. If you have a tight schedule, you may request that our technician contact you 1/2 hour prior to arrival so you may meet him or her at your home.
A: No. Each technician is authorized to service all major brands we carry, and all lines and models from each manufacturer, both past and current. Models change every few years and many times we service equipment 10 years old. It would require millions of dollars’ worth of inventory at each service depot location. Even if this were possible, transporting even all the components for your specific machine and the other machines he would be scheduled to work on that day would be impossible.
A: No. Many times problems can be rectified without parts. Other times, technicians have extremely common, smaller parts on hand and can repair your machine in one trip. If your machine requires parts the technician does not have on hand, they will likely have to be ordered, however and a return repair trip made.
A: No. Our on-site travel charge is only assessed once per issue. Whether it requires one, two or even more trips to your home or place of business to resolve an issue, it’s all covered under a single travel charge. Issues that may occur in the future once the current problem is resolved would be assessed a new travel charge.
A: We do our best to recommend and coordinate parts in order to have them available prior to service trips if at all possible, but our call center was established to handle administrative tasks and do not have the technical background necessary to diagnose problems over the phone. Even the most experienced of technicians will not be able to make a phone diagnosis the majority of the time as there are tests and checks required to determine the cause of most problems. In general, a tech must be on site to make an accurate diagnosis.
Preventative Maintenance Agreements
Ace Fitness provides PMA’s to a multitude of customers state-wide. Their clients include Police and Fire stations, hospitals, apartment complexes and HOA’s, office buildings, professional sports teams, personal trainers, and many more.
Typically Ace will visit your facility quarterly and perform a full maintenance checklist. We will provide you with all the documentation you need to be fully informed of the current condition of your fitness equipment and any repairs needed.